These Terms and Conditions set out the basis on which Man And A Van Croydon provides removals, transport, collection, delivery, loading, unloading, and related services. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear and fair framework for both parties, covering the booking process, payment arrangements, cancellations, liability, waste obligations, and the legal rules that apply to the service. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person placing the booking.

Our service may include single-item transport, partial loads, full loads, domestic removals, furniture moves, business deliveries, and other agreed man and van services. Each booking is based on the information provided by you at the time of enquiry. It is your responsibility to ensure that all details supplied are accurate, complete, and up to date. This includes the items to be moved, access conditions, collection and delivery addresses, parking restrictions, and any special handling requirements. Any variation to the original booking may affect the price, timing, or availability of the service.

These terms apply to all services arranged in writing, by telephone, by email, or through any online booking method. If any special arrangements are agreed in writing, those arrangements will apply only to the extent stated and will not override the remaining terms unless expressly confirmed. Nothing in these terms affects your statutory rights where those rights cannot lawfully be excluded.

Booking Process

Bookings are accepted subject to availability and confirmation by us. A quote provided before booking is normally based on the information available at that time and may be revised if the job changes, if the load differs from the description, or if access proves more difficult than expected. We may request photographs, item lists, or further details before confirming a booking for a Croydon man and van service or any similar transport assignment. A booking is not final until we have confirmed it and, where applicable, any deposit or advance payment has been received.

When you make a booking, you must provide accurate information about the nature of the work, including item sizes, weights, fragility, stair access, lift access, parking limitations, distance from vehicle to property, and any deadlines or time restrictions. If the job requires multiple trips, specialist handling, dismantling, wrapping, or waiting time, this must be disclosed in advance. Failure to disclose relevant information may result in additional charges, delays, or cancellation of the job.

We reserve the right to refuse or withdraw a booking if we consider the work unsafe, unlawful, unsuitable for our vehicle, or beyond the scope of the agreed service. This may include situations where the load exceeds the stated limits, where access is dangerous, or where the items appear to contain prohibited goods. Where a booking is accepted, the agreed date and time are subject to traffic, weather, operational conditions, and circumstances beyond our reasonable control.

Payments and Charges

Unless otherwise agreed, payment is due on completion of the service. We may require a deposit or full prepayment for certain bookings, including larger jobs, long-distance transport, short-notice work, or services scheduled during busy periods. Accepted payment methods will be advised at the time of booking and may include bank transfer, card payment, or cash where permitted. Any payment instruction must be completed in full and without deduction unless required by law.

The price quoted is based on the job details supplied and may include labour, vehicle use, fuel, and any agreed waiting time. Additional charges may apply if the service takes longer than expected due to factors outside our control, if there are extra items not declared at booking, if parking or access issues increase labour time, or if disposal fees apply for authorised waste removal. If we incur reasonable costs because the information provided by you was inaccurate, those costs may be passed on to you.

All charges are stated in pounds sterling unless agreed otherwise. If VAT applies, this will be made clear in the quote or invoice. You are responsible for ensuring sufficient funds are available and for any charges imposed by your payment provider. If payment is not made when due, we may charge reasonable recovery costs and suspend further services until the outstanding balance is settled.

You may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether resources have already been allocated. If cancellation occurs shortly before the agreed arrival time, or if the vehicle and crew have already been dispatched, a reasonable cancellation fee may be charged to cover lost time and costs. Where a deposit has been paid, it may be retained in part or in full to reflect the cancellation impact, unless a different arrangement has been confirmed in writing.

If you need to change the date, time, collection point, or scope of the job, we will try to accommodate the request, subject to availability. Rescheduling may require a revised quote if the revised work differs in size, duration, distance, or labour requirement. We are not responsible for any loss arising from a customer’s change of plans, including missed deadlines, missed appointments, or third-party arrangements, unless caused by our negligence.

If we must cancel or postpone due to vehicle breakdown, staff unavailability, severe weather, road closure, safety concerns, or other circumstances beyond our control, we will notify you as soon as reasonably possible and offer an alternative date where practical. Our liability in such cases is limited to refunding any prepayment for the cancelled element of the service, unless otherwise required by law.

Service Performance and Customer Responsibilities

You must ensure that the goods to be moved are ready at the agreed time and that access routes are safe and unobstructed. Items should be properly packed, labelled where appropriate, and made ready for handling. We may decline to move items that are inadequately packed, dangerously loaded, leaking, contaminated, or likely to damage other goods. Where dismantling, reassembly, or special packaging is required, this must be agreed in advance and may be charged separately.

You are responsible for obtaining any necessary permissions for parking, loading, unloading, building access, or collection from managed premises. If permits, lift reservations, security passes, or appointment windows are required, these must be arranged by you unless we have expressly agreed to handle them. Waiting time caused by delays, restricted access, or incomplete preparation may be charged at our standard rate or at the rate advised at booking.

We will use reasonable care and skill in carrying out the service. However, the success of the job depends on timely cooperation from the customer and accurate information about the items and premises involved. If you fail to be present when required, provide incorrect access details, or do not make the goods available, we may charge for wasted attendance and related costs.

We will take reasonable steps to protect your goods during loading, transport, and unloading, but our liability is limited as set out in these terms. We are not responsible for damage caused by items that were already faulty, inadequately packed, structurally weak, or unsuitable for transport. We are also not liable for loss or damage arising from hidden defects, pre-existing wear and tear, or the natural fragility of certain items unless we have expressly agreed in writing to provide specialist handling.

Our liability for loss or damage caused by our negligence, where proven, is limited to the lower of the replacement value of the item or the reasonable cost of repair, subject to any applicable insurance terms and any exclusions permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

You are advised to maintain your own insurance for items of high value, sentimental importance, or unusual fragility. If you wish to rely on our insurance arrangements, you should notify us before the booking is confirmed and ensure any special requirements are recorded. Claims for loss or damage must be reported promptly and in any event within a reasonable time after completion of the service, with supporting information where available.

Waste Removal and Regulatory Compliance

Where our service includes the removal, transport, or disposal of waste, you agree that all waste must be correctly described and legally presented for collection. We will only handle waste that we are permitted to collect and transport under applicable waste regulations. We do not accept hazardous waste, clinical waste, pressurised containers, asbestos, chemicals, or any item that requires specialist licensing or treatment unless expressly agreed and legally authorised.

You must not use our service to dispose of goods that are stolen, unlawfully obtained, contaminated, or prohibited by law. If we suspect that waste is unsafe, illegal, or misdescribed, we may refuse collection, report the matter where required, and charge for attendance if our vehicle has been dispatched. Any waste transfer documentation or records required by law will be completed in accordance with applicable rules, and you may be asked to confirm the source and nature of the waste.

It is your responsibility to ensure that any waste handed over is presented honestly and that the collection request complies with local and national waste legislation. We reserve the right to charge additional fees where waste is heavier, bulkier, or more difficult to process than described. If fly-tipping, illegal dumping, or any other regulatory breach results from false or incomplete information supplied by you, you will be responsible for all resulting loss, fines, and reasonable costs to the fullest extent permitted by law.

We may refuse to carry items that are illegal, dangerous, unhygienic, or unsuitable for transport in a standard man and van vehicle. This includes, without limitation, firearms, explosives, controlled substances, live animals, perishable goods requiring temperature control, and items that present a fire, contamination, or biohazard risk. We may also refuse oversized items if they cannot be moved safely with the available vehicle, equipment, and staff.

If prohibited items are discovered after the booking has started, we may end the service immediately and charge for time already spent, as well as any reasonable additional costs incurred. The customer remains responsible for ensuring that all goods offered for transport are lawful and properly declared. Any loss caused by the seizure, removal, or refusal of prohibited goods is your responsibility.

We are not obliged to inspect the contents of sealed boxes or containers, and we rely on your description of the items. If you are uncertain whether something can be moved, you must disclose the item in advance and seek confirmation before the service begins.

Delays, Force Majeure, and Operational Limits

We will make reasonable efforts to arrive within the agreed timeframe, but arrival times are estimates unless expressly stated as guaranteed. Delays may occur due to traffic, accidents, adverse weather, road closures, loading difficulties, or events outside our control. We are not liable for delays caused by circumstances beyond our reasonable control, provided we take reasonable steps to minimise disruption.

If an event occurs that makes performance impossible or impractical, including but not limited to natural disasters, government restrictions, industrial action, major infrastructure failure, or emergency situations, either party may be relieved from performance for the duration of the event. In such cases, we may rearrange the service or cancel it without further liability except for refunding any prepayment relating to work not carried out, subject to any lawful deduction.

Our services are provided within the practical limits of our team, vehicle, and equipment. If the job proves materially different from what was booked, we may amend the service, request additional support, or stop work where safety or legality is at risk. We will always aim to act reasonably and proportionately in reaching such decisions.

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as reasonably possible so that it can be reviewed promptly. We may request photographs, a written description, or other relevant information to assess the matter. Any agreed remedy will depend on the circumstances and on the obligations set out in these terms and under applicable law.

We may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless a later variation is expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

These terms constitute the entire agreement between the parties regarding the service, except where a separate written agreement states otherwise. No person other than the customer and us has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where such rights cannot lawfully be excluded.

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be governed by and interpreted in accordance with that law, and the courts of England and Wales shall have exclusive jurisdiction where applicable. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms for man and van Croydon services, van removals in Croydon, and related transport and waste collection work.