Man and a Van Croydon Privacy Policy
This Privacy Policy explains how Man and a Van Croydon collects, uses, stores, and protects personal data relating to customers and prospective customers in the Croydon area. It sets out your rights under the UK General Data Protection Regulation and associated data protection laws. This Privacy Policy applies to all services provided by Man and a Van Croydon to individuals and businesses located in the Croydon area.
Who We Are and Scope of This Policy
Man and a Van Croydon is a removals and transport service operating in and around Croydon. For the purposes of data protection law, Man and a Van Croydon is the data controller in respect of the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed when you request a quote, make a booking, or otherwise use our services in the Croydon area.
This Privacy Policy applies to all Man and a Van Croydon customers, prospective customers, and website visitors based in the Croydon area, whether you contact us online, by phone, or in person.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The information we may collect includes:
Identification and contact details: name, address, service address, email address, and similar contact details you provide when you request a quote or make a booking.
Service and booking details: dates and times of your move or transport, collection and delivery addresses, property access information relevant to the move, details of items to be moved, and any instructions or notes you provide.
Communication data: information you provide when you contact us, including enquiries, complaints, feedback, and any correspondence we exchange with you.
Payment and billing information: details required to process your payment and maintain financial records, which may include billing address and transaction details. We do not store full payment card details if you pay using a third party payment service.
Technical and usage data: when you visit our website, we may collect technical information such as IP address, device information, browser type, and details about how you use our site, where this is necessary for site operation, security, or performance analysis.
How We Collect Your Personal Data
We collect personal data from you directly when you request a quote, book a service, contact us with an enquiry, or provide feedback. This may be done through our website, over the phone, or in person.
We may also receive certain technical data automatically through your use of our website, such as IP address and device identifiers, using technologies that are necessary for secure and efficient operation of the site.
Lawful Bases for Processing Your Data
We will only use your personal data when we have a valid legal basis under data protection law. The main lawful bases we rely on are:
Contract: we process your personal data to enter into and perform a contract with you. This includes providing quotes, confirming bookings, delivering our man and van services, communicating about your booking, and handling payments.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Legitimate interests include managing our day to day operations, responding to enquiries, improving our services, preventing fraud, and ensuring the security of our systems and vehicles.
Legal obligation: we may process and retain certain information to comply with legal and regulatory requirements, such as accounting, tax, and record keeping obligations.
Consent: where required by law, for example for certain types of marketing, we will rely on your consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes and manage bookings, including confirming availability, planning routes, and coordinating collection and delivery.
To deliver our services, including carrying out your move or transport service safely and efficiently, and communicating with you before, during, and after the service.
To manage payments and invoices, maintain financial records, and recover any debts that may arise.
To respond to enquiries, complaints, and feedback, and to provide customer support.
To improve and develop our services, vehicles, and website, including monitoring performance and conducting internal analysis.
To ensure security and prevent fraud, including verifying identity where necessary and protecting our staff, customers, and property.
To comply with legal and regulatory obligations, including those relating to tax, accounting, and insurance.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or independent controllers, depending on the circumstances.
Service providers and processors: we may use third parties to provide certain services on our behalf, such as payment processing providers, IT support providers, website hosting companies, and accounting or administrative services. These processors are only allowed to process your data in accordance with our instructions and must protect it in line with data protection law and appropriate security measures.
Professional advisers: we may share data with professional advisers such as accountants, insurers, or legal advisers where necessary for the management of our business or to exercise or defend legal claims.
Authorities and law enforcement: we may disclose personal data when required to do so by law or when requested by regulatory authorities or law enforcement, where such disclosure is lawful and necessary.
In all cases, we limit the personal data shared to what is strictly necessary, and we ensure that there are appropriate safeguards and agreements in place.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
Booking and service records: information relating to your bookings and services will usually be retained for a defined period after completion of the service. This allows us to handle any queries, complaints, or claims that may arise and to comply with our legal obligations.
Financial and transaction data: we retain invoicing and payment information for the period required by tax and accounting laws.
Enquiries and correspondence: if you contact us with an enquiry but do not proceed with a booking, we may retain your details for a reasonable period to follow up and manage our records, unless you request deletion earlier and we have no legal reason to retain the data.
At the end of the relevant retention periods, your personal data will be securely deleted, anonymised, or otherwise put beyond use.
International Transfers
Our services are primarily provided to customers in the Croydon area, and we aim to keep your personal data within the United Kingdom or within locations that provide an adequate level of data protection. If it becomes necessary to transfer data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent mechanisms.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff awareness, and procedures to manage any suspected data breaches.
While we take reasonable steps to protect your information, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any applicable regulator where required by law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and a Van Croydon customers in the Croydon area, subject to certain legal conditions and exceptions:
Right of access: you have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to keep it.
Right to restrict processing: you have the right to request that we limit the way we use your data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, and that it is transmitted to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including any direct marketing. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests or where processing is required for legal claims.
Rights in relation to automated decision making: we do not carry out automated decision making that produces legal or similarly significant effects on you.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to address your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of Man and a Van Croydon services in the Croydon area after any changes to this Privacy Policy will be treated as acceptance of those changes, to the extent permitted by law.
